Digital Transformation – is a specialised type of business transformation where IT plays a dominant role. In the digital age, new business opportunities arise and enterprises transform their strategy, structure, culture and processes using the potential and power of digital.
The IDC MaturityScape benchmark framework is a strategic management tool that is similar to a balanced scorecard, however, the framework goes far beyond that. It enables organizations to obtain clarity about what maturity level an organization has in terms of the five defined Digital steps, what maturity level they wish to attain, and how they intend to achieve this. The digital use cases also help to develop a clear picture of the processes to be optimized and the technologies that should be used. A customized plan to transform the organization into a digital company can be defined as a result.
The five levels are:
- Ad Hoc – Digital Resister
- Opportunistic – Digital Explorer
- Repeatable – Digital Player
- Manager – Digital Transformer
- Optimized – Digital Disruptor
Each level builds on the capabilities of the one before it. What might be considered optimized this year will change in the future as technologies (and their use) become more sophisticated and transformative
To view the opportunities and challenges more clearly as IT moves through the various stages of DX maturity, organizations need to understand the following five critical dimensions:
- Leadership DX: This set of disciplines enables businesses to develop the vision for digital transformation of products, services, and experiences that are optimized to deliver value to partners, customers, and employees.
- Omni-Experience DX: This dimension describes an omnipresent and multidimensional ecosystem approach to continually amplify experience excellence for products and/or services.
- WorkSource DX: This dimension covers the evolution of the way that businesses will achieve business objectives by effective sourcing, deployment, and integration of internal (full- and part-time employees) and external (contract, freelance, partner) resources.
- Operating Model DX: This dimension describes the ability to make business operations more responsive and effective by leveraging digitally connected products/services, assets, people, and trading partners. Operating Model DX defines “how” work gets accomplished in terms of digital transformation.
- Information DX: This dimension encompasses the focused approach to extracting and developing the value and utility of information relative to customers, markets, transactions, services, products, physical assets, and business experiences.
With the help of DX MaturityScape Benchmark enables organizations to answer the following questions:
- How will affect the way we do business?
- What is the role of DX in supporting business change?
- Where are we on a maturity scale for DX competencies in terms of what the business needs? Where are our competitors?
- What’s the path to improve and achieve the level of maturity that the business needs?
Written by Shekhar Bhartiya