Many reading this will have experienced the good, the bad and the ugly of business transformation consultancies, often known as system integrators. Significant imbalances between technology and business still exist in many transformation efforts, so how do these firms stack up when it comes to business transformation, as opposed to technical project implementation?
Forrester interviewed 28 user companies (clients), 10 consultancies, and used 23 criteria to evaluate the consultancies which consisted of Deloitte, Accenture, PwC, IBM, Cognizant, Cap Gemini, EY, KPMG, TCS and Infosys.
The big question is; “how many of the so called business transformations discussed in the Forrester research were truly transformational, addressing innovation and disruption? – and not simply projects and programmes to implement technology to do the same things more efficiently and cost effectively“.